Support Center

Answers to common questions about renting temporary numbers and receiving verification codes. If you need personalized help, reach out—real humans respond.

FAQ

How rentals work

Pick a service, we provision a number, any SMS to it appears in‑app. Expires after its window or successful code reception.

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Billing

Wallet top‑ups

Secure payments via Stripe Checkout. Unused balance remains in your wallet. No auto‑renewal.

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Reliability

Delivery success

We retry allocations if a number looks blocked. Some services may hard‑block ranges—just try a new one.

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Abuse

Fair use

Strictly no fraud, spam, or account takeovers. Violations lead to permanent suspension.

Policy →

Frequently Asked Questions

Can I reuse a number?

No. Each rental is single‑session to protect privacy and reduce cross‑association.

What happens if I don’t get an SMS?

Cancel the rental (if allowed) or wait until expiry then try another. We only charge once a number is allocated.

Which services are supported?

Major social, commerce, fintech, gig, and productivity platforms. Availability shifts—search in‑app.

Do you store message contents?

Only transiently to display to the requesting user. They’re purged after display/expiry per retention policy.

Billing & Wallet

Add funds with Stripe. We do not process or store card numbers. Refunds for failed allocations may be applied automatically according to internal hold/release logic.

Reliability Strategy

Provider pools are monitored. Numbers with repeated failures are quarantined. We maintain geographic diversity and anti‑abuse heuristics to retain acceptance quality.

Acceptable Use

Prohibited: fraud, phishing, impersonation, account resale, scraping protected resources, harassment, or illegal content distribution. We cooperate with lawful requests consistent with our Privacy Policy.

Need direct help?

Email us and include your rental ID or wallet transaction reference for fastest resolution.